Aqua Cat is now CreekWell. Aqua Cat’s old number, 480-228-8282, still reaches Neil. Booking repairs and emergencies under $1,000 now. Whole-house systems wait for the contractor licenses. Request a visit

Service area

Water treatment and plumbing in Prescott

Home base. City water and private wells both, and the two need completely different conversations.

Prescott

What the water is like here

Moderately hard water, 75–130 ppm (4.3–7.6 grains/gal)

The City of Prescott calls its water moderately hard and publishes the number: 75 to 130 ppm, which the city states is 4.3 to 7.6 grains per gallon. The USGS calls anything over 7 hard, so the top of that range crosses the line and the bottom does not. If someone quotes you 12 or 15 grains for Prescott, ask where the figure came from — the city's own report does not say that.

On arsenic, the City's annual water quality report reports 1.8 to 8.0 parts per billion for 2024, against an EPA limit of 10. The City reports compliance. That makes city-water arsenic a taste-and-preference conversation rather than a safety one — which is exactly the opposite of the conversation for a well a few miles outside town.

So the summary for most Prescott addresses on city water: your water is compliant, it is hard, and if you dislike the taste an under-sink system at $829 fixes that for the water you drink.

Sourced, not estimated

The published numbers for Prescott

Published water quality figures
MeasurePublished figureSource
Hardness75–130 ppm (4.3–7.6 gpg), which the city itself calls “moderately hard”City of Prescott, RY2024
Arsenic1.8–8.0 ppb in 2024, highest 8.0, against an EPA limit of 10City of Prescott, RY2025
Nitrate1.07–1.98 ppm, against a limit of 10City of Prescott, RY2025
Arsenic treatmentChlorine disinfection, a blending plan across wells of differing arsenic, and adsorptive media where blending will not do itCity of Prescott, RY2025
SourceSeven wells in the Little Chino sub-basin of the Prescott Active Management AreaCity of Prescott, RY2025

Every figure above is reproduced from the linked report. Where a utility does not publish a measurement — hardness is unregulated, so most do not — this table says so rather than printing a number nobody can check.

Local detail

Prescott at a glance

Prescott at a glance
CountyYavapai County
Population48,224 — the Census Bureau estimate for July 1, 2024
ZIP codes86301, 86303, 86305
From PrescottHome base — no trip fee anywhere in the county

Common Prescott plumbing & water issues

These are the problems we see most often in Prescott homes.

  • Scale. Build-up on faucets, fixtures and glassware, and inside water heaters.
  • Dry skin and dull hair. The complaint people most often put down to mineral-rich water.
  • Shorter appliance life. Dishwashers, washing machines and water heaters working against scale.
  • Aging cast-iron and galvanized plumbing in older Prescott homes.
  • Sediment and sand from older groundwater wells outside city service.

The permit line matters more here than anywhere else in the county

The City of Prescott's current permit schedule requires a permit for water heater replacement and for any plumbing addition, move or removal. Fixture replacement is permit-exempt.

That is the single clearest limit on what CreekWell can do inside city limits. Permitted work is excluded from Arizona’s small-jobs rule for work without a contractor license (the “handyman exemption”) regardless of price, so a water heater swap in Prescott is a licensed contractor's job — and you will be told that on the phone. Service, repair, flushing, anode rods and tankless descaling are all fine.

Older housing stock

Plenty of Prescott properties have mature trees over clay or cast iron sewer laterals, which is the classic setup for root intrusion. If the same drain backs up two or three times a year, that is a structural problem rather than a clog — and clearing roots out of a lateral is main-line work, which is not offered yet. When it is back, it will still be worth knowing whether you are paying for a fix or for time.

Up the hill

Walker and Groom Creek are covered at the same prices with no trip fee. Winter access can be entertaining; the work is the same.

Full-service Prescott plumber

Thirty-two years in the Arizona trade, from a leaky faucet to the water treatment systems below, and Neil does every job himself. Every job carries the two-year workmanship warranty plus the maker’s or the supplier’s warranty on the parts. These are the prices he quotes from.

Drain cleaning — $179 flat rate

Branch drains — sinks, tubs, showers and laundry, lines up to 2 inches and up to 75 feet — cleared through your cleanout. Toilet stoppages are $179 flat too. Main-line cabling, the sewer camera and hydro jetting are not offered yet.

Details$179Flat rate

Reverse osmosis

Under-sink drinking water, installed: the 5-stage Kitten at $829 or the 6-stage alkaline Ocelot at $999, a faucet hole included (drilling granite, quartz or stainless is $50; an Ocelot that needs it waits for the licenses). It can reduce arsenic V and nitrate in the water you drink and cook with (not certified; a test of the RO water shows your result).

Detailsfrom $829Installed

$185 Premium water test

Certified lab panel — arsenic, lead, uranium, nitrate, bacteria and hardness, 53 parameters. You order it from SimpleLab at their price, and we read the report with you, free. It tells you exactly what you have before you buy any system.

Order a kit$185Before any install

Emergency plumbing

Burst pipes, slab leaks and failed water heaters get a $250 priority call — a same-day visit when Neil is free, Monday to Saturday, 7am to 7pm. Neil is based in Prescott, so the aim in town is a 30–90 minute response; he works alone, so if he is already on a job you will be told the real wait. No heat from a hot-water boiler? Boiler repair & service.

Details$250Priority call

Transparent pricing

Every service has a published price. No surprises at the door, and free on-site estimates for Prescott residents — Neil comes to your address.

See pricing

The bigger jobs, at the same flat prices:

Water heater installation & repair

A standard 40–50 gallon tank is $1,490 installed, a Bradford White 50-gallon gas unit $1,790. Tankless: $3,100 installed for a Navien or Rinnai, $3,500 with built-in recirculation. Inside city limits a replacement needs a City permit. Repairs are bookable: tank flush $79, anode rod $245, tankless descaling $250.

Details$1,490–$1,790Tank, installed · reference price

Water line installation & repair

Slab leak detection is $450, and bookable. A spot repair at the located leak is $1,500, a reroute around the slab $3,000, a major repair or sectional repipe $4,500 — each with a written scope before any work. A full main-line replacement or whole-house repipe is priced after a walkthrough, in writing once the licenses are issued.

Details$1,500–$4,500Repairs · reference price

Water softener installation

Sized from a reading at your tap, not a guess: the Bobcat at $1,799 up to the Tiger 64K mixed-bed with carbon at $3,399. At Prescott’s 4.3–7.6 grains a softener is a comfort and budget decision — the hard-water guide has the measured numbers. On chlorinated city water the supplier says to protect the resin from chlorine: a Tiger, with carbon in the same tank, or the Lynx ahead of the Bobcat.

Details$1,799–$3,399Installed · reference price

Arsenic & well water treatment

In a 2020 statewide compilation of published water data, 43.6% of 5,705 Yavapai County samples were over the 10 ppb arsenic limit (Jones and others). Neil reads your lab results and picks the treatment: reverse osmosis at the tap, $829 and bookable now if your water is inside its limits and the job needs no permit, or the Jaguar’s arsenic media for the whole house (a reference price until the contractor licenses are issued).

Details$4,750Whole-house · reference price

Whole-home reverse osmosis

The Lion Package: every tap in the house on reverse osmosis, with a storage tank sized to your doorways and the first year’s maintenance included.

Details$14,999.99Reference price

Not bookable yet. This work comes to $1,000 or more, so it waits for CreekWell’s contractor licenses.

Why not yet?

Until its Arizona contractor licenses are issued, CreekWell takes only jobs that come to under $1,000 in all and need no permit and no gas. The price is published so you can plan and compare; it is not an offer, a quote or a bid. What the licenses change

Where you actually live

Neighborhood by neighborhood

Prescott neighborhoods & ZIP codes served

Prescott has street delivery in three ZIP codes — 86301, 86303 and 86305. The other two you see on mail, 86302 and 86304, are post office boxes rather than places, and 86313 is the Bob Stump VA Medical Center campus. All three delivery ZIPs are inside the service area and none of them carries a trip fee.

Every neighborhood is served, at the same prices. ZIP codes do not follow neighborhood lines — the courthouse square downtown is 86303, not 86301 — so the list below goes by part of town, with a ZIP shown only where we checked it against the Census Bureau’s ZIP code map. On the phone, the street address is what matters.

Downtown & east Prescott

Downtown Prescott, Yavapai Hills (86301), Prescott Lakes (86301), Mountain Club and the Granite Dells (86301). Older homes near downtown often have galvanized supply lines and cast-iron drains — the usual spots for water-line and drain work.

South Prescott

Hassayampa (86303), Timber Ridge (86303) and Ponderosa Park (86303). On city water the hardness here is the same blended 4.3–7.6 grains per gallon as downtown — the supply does not run harder in one ZIP code than another (more on that below).

One name that gets filed here belongs somewhere else: Prescott Country Club is in Dewey, at 1030 N Prescott Country Club Blvd, ZIP 86327. It is in the service area all the same — see Dewey-Humboldt.

North & West Prescott

Williamson Valley, American Ranch, Indian Hills, Inscription Canyon (86305), Forest Trails (86305) and Las Fuentes (86301). Out Williamson Valley Road many homes are on private wells, so annual arsenic testing and well water treatment are the common ask — details below.

Your subdivision changes your pressure, not your water

This is the thing most people have backwards. The City produces its water from seven wells in the Little Chino sub-basin and pumps them in different combinations under an ADEQ-approved blending plan, so the water arriving in Yavapai Hills and the water arriving in the Southwest Area is the same blended supply — 4.3 to 7.6 grains per gallon, citywide. What genuinely differs between subdivisions is pressure: Prescott runs a long list of numbered pressure zones to deal with the elevation spread, which is why the City’s capital plan has projects with names like “Zone 24 and 27 Water Main Piping Replacement.”

The practical version: if a neighbor two streets up has different water than you and you are both on city water, one of you is wrong about it. If your pressure is different from theirs, that is entirely normal and has a physical explanation.

Up at elevation — Yavapai Hills, Pinon Oaks, Granite Dells Estates

Yavapai Hills sits at about 5,350 feet — the USGS Geographic Names system puts the point elevation at 5,354 — and a subdivision that high is at the far end of somebody’s pressure zone. Thin pressure at the top of a hill and a pressure-reducing valve that has quietly failed look identical from the kitchen tap and are completely different repairs. Worth knowing which one you have before anybody sells you a pump.

Pinon Oaks — spelled with one i, whatever the listing sites say — and Granite Dells Estates are the other two names that get garbled. Granite Dells Estates is the recorded subdivision; the Granite Dells themselves are the 1.4-billion-year-old granite north of town that the subdivision is named after. Getting a permit or a service address right depends on using the recorded name.

American Ranch is its own utility, and the sewer is the part that matters

If you are off Williamson Valley Road in American Ranch, you are not a City of Prescott water customer. You are served by the American Ranch Domestic Water Improvement District, a 99-connection community water system the EPA lists as AZ0413258. In 2009 the district combined with the American Ranch Sanitary District, so per the district it now provides both water and sewer.

The sewer is a low-pressure system with a grinder pump at each house, and the district sets requirements for those on-site grinder systems. That changes the drain conversation completely. On a gravity sewer, a slow sink or tub is usually a clog in a branch line, and a $179 clearing fixes it. On a low-pressure system, the same symptom can be the grinder pump, the check valve or the alarm float — none of which a drain machine touches, and all of which fall under the district’s rules rather than yours. If you are in American Ranch, say so on the phone; it changes what shows up.

Williamson Valley — wells, and no annual report

Out past the ranch the houses are predominantly on private exempt domestic wells. In Arizona an exempt well is one with a pump rated 35 gallons per minute or less (A.R.S. § 45-402(8), with withdrawals governed by § 45-454). Exempt means exempt from the permitting regime — it does not mean tested. There is no annual report for your well, no legal limit applied to it and nobody sampling it but you. If it has been more than three years, the $185 lab panel is the right first step, and it is the same price out there as it is downtown.

Downtown and the historic districts

The City counts 13 local and 13 National Register historic districts covering over 800 National Register properties. Two practical consequences in that housing stock: galvanized supply and clay or cast-iron sewer laterals under mature trees. A drain that backs up two or three times a year downtown is usually root intrusion into a joint rather than a clog — and clearing a lateral is main-line work, which is not offered yet. When it is back, clearing roots buys time rather than a fix, and you should know which you are paying for.

What we do in Prescott

Water testing

SimpleLab’s 53-parameter certified lab panel. You order the kit and take the sample; Neil reads the report with you, free.

Order a kit$185At SimpleLab

Reverse osmosis

Under-sink drinking water, installed, faucet hole included. Bookable now if your water is inside its limits (on a well, iron up to 0.3 ppm, manganese up to 0.1 ppm and arsenic V up to 300 ppb) and the job needs no permit. Drilling granite, quartz or stainless is $50; an Ocelot that needs it waits for the licenses.

Detailsfrom $829Installed

Drain clearing

Sink, tub, shower and laundry drains up to 2-inch pipe and 75 feet, and toilet stoppages. Main-line cabling is not offered yet.

Details$179Flat rate

Water heater service

Flush $79, anode rod $245, valves. Tankless descaling $250.

Detailsfrom $79Flat rates

Whole-house softeners and filtration are reference-priced but not currently installed — here is why. Drain clearing at $179 means branch drains up to 2 inches and 75 feet; main-line cabling, the sewer camera and hydro jetting are not offered yet. We also cover Prescott Valley, Chino Valley, Dewey-Humboldt and Mayer.

Questions

Questions people ask Neil

Can you come out right now?

Yes, for repairs and emergencies under $1,000.

Call or text 928-228-5770, Monday to Saturday, 7am to 7pm; a priority call gets a same-day visit when Neil is free. Whole-house systems wait for the contractor licenses (what the licenses change).

Is Prescott city water safe to drink?

The City of Prescott publishes an annual water quality report stating compliance with applicable requirements.

Complaints here are generally about hardness, scale and chlorine taste rather than safety. If someone tells you Prescott's municipal water is dangerous and shows you a total dissolved solids meter as proof, they are selling equipment — TDS measures how much is dissolved, not whether any of it is harmful.

Is Prescott water hard? Do I need a water softener?

Moderately hard: the city reports 75 to 130 ppm, which it states is 4.3 to 7.6 grains per gallon.

The USGS threshold for hard water is 7 grains per gallon, so the top of the city's range crosses the line and the bottom does not. Prescott straddles it. It shows up as scale on fixtures, spotting on glassware and scale in water heaters, which costs a gas water heater efficiency (in the tests Pacific Northwest National Laboratory reviewed, the effect on electric tanks was negligible). The supply is blended from seven wells, so it does not run harder in one ZIP code than another. At this hardness a softener is a comfort and budget decision rather than a health one; the strongest case is a gas tankless heater, where scale costs efficiency fastest — the hard-water guide has the measured numbers. Your specific address can still land anywhere in the city's range, and the free water check on any estimate gives you the real number.

Can you replace a water heater in Prescott?

No. The City requires a permit for water heater replacement, and permitted work is outside the handyman exemption.

Service, repair, flushing, anode rod replacement and tankless descaling are all available. Replacement needs a licensed contractor.

Do you charge extra to come to Walker or Groom Creek?

No. There is no trip fee anywhere in Yavapai County.

Same published prices up the hill as in town.

What Prescott neighborhoods do you serve?

All of them — every street in 86301, 86303 and 86305, at the same prices.

Downtown, Yavapai Hills, Prescott Lakes, the Granite Dells, Hassayampa, Timber Ridge, Ponderosa Park, Williamson Valley, American Ranch, Inscription Canyon, Forest Trails, Las Fuentes and everything between. ZIP lines do not follow neighborhood names — Hassayampa and the courthouse square are both 86303 — so the street address is what counts. Neil is based in Prescott, so a call from inside the city during business hours is typically 30–90 minutes away, when he is not already on a job. We also serve Prescott Valley, Chino Valley, Dewey-Humboldt and Mayer — call 928-228-5770 to confirm coverage at your address.

Do you do hydro jetting in Prescott?

Not yet — the hydro jetter and main-line sewer equipment are not offered yet.

In the meantime, branch drains (sinks, tubs, showers, laundry — lines up to 2 inches and up to 75 feet) are cleared through your cleanout at a flat $179, and toilet stoppages are cleared for a flat $179. If your problem is clearly the main sewer line, you will be told straight on the phone instead of paying for a visit to find out.

How much does water line repair cost in Prescott?

Slab leak detection is $450 flat; a spot repair at the located leak is $1,500.

A reroute around the slab is $3,000 and a major repair or sectional repipe is $4,500, each with a written scope before any work starts. A full main-line replacement or whole-house repipe is priced after a walkthrough, in writing once the licenses are issued. Detection is bookable; the repairs cost more than $1,000, so they are published for planning until the contractor licenses are issued. Call 928-228-5770.

Does Prescott water have arsenic?

Yes, under the limit: the City reports 1.8 to 8.0 ppb for 2024 against the EPA limit of 10 ppb.

Private wells in the surrounding county are a different story. All six Cornville private-well samples reviewed by the Arizona Department of Health Services were above the limit, up to 952 µg/L, and six of seven Paulden samples above it, one at 3,400 µg/L. If you are on a private well anywhere outside city water service, test annually. The $185 panel covers arsenic and 52 other parameters; you order it directly from SimpleLab, and CreekWell reads the results with you and recommends treatment if needed, free. The Yavapai County arsenic guide goes deeper.

Do you offer emergency plumbing service in Prescott?

Yes, for water emergencies.

Burst pipes, slab leaks and failed water heaters get a $250 priority call — a same-day visit when Neil is free, Monday to Saturday, 7am to 7pm. Neil is based in Prescott, so inside the city the aim is a 30–90 minute response when he is not already on a job. Outside those hours, leave a message or a text and it is picked up in the morning. If you smell gas, leave the house and call your gas company or 911.

How much does a water heater installation cost in Prescott, AZ?

A standard 40–50 gallon tank is $1,490 installed; a Bradford White 50-gallon gas unit is $1,790.

Both are flat prices, installed to code with haul-away of the old unit. Tankless is a special flat rate: $3,100 installed for a Navien or Rinnai, $3,500 with built-in recirculation. Inside city limits a replacement needs a City permit, so replacements are published for planning until the contractor licenses are issued; flushing ($79), anode rods ($245) and tankless descaling ($250) are bookable. Estimates are free. Call 928-228-5770.

Who is the best plumber in Prescott, AZ?

That is yours to judge — here is what you get from this one.

CreekWell is owner-operated: Neil Staiger, 32 years in the Arizona plumbing trade, runs it out of Prescott and does every job himself — no crew, no subcontractor. It handles residential plumbing — drains, leaks, fixtures, water heater service — and specializes in Prescott water treatment: softeners, reverse osmosis, arsenic and PFAS. Every job carries the two-year workmanship warranty plus the maker's or the supplier's warranty on the parts. How to choose a water treatment company in Prescott lists the questions to ask any of us.

Book now

Call Neil, or request a visit

Monday to Saturday, 7am to 7pm. Neil answers his own phone and calls requests back in the order they came in.

Call Neil 928-228-5770 Request a visit