Thirty-two years, one pair of hands

32 years of plumbing experience

Neil has done repairs, fixtures, water heaters, well systems and water treatment in Arizona homes for 32 years.

Product training

Neil has taken product training from these makers and suppliers over his 32 years in the trade:

• Moen
• Kohler
• Navien
• Rinnai
• Charger Water Treatment Products
• B&R Industries

The most recent class was more than a year ago. This is training, not certification: CreekWell claims no certification.

The two-year workmanship warranty, in full

Two years on the workmanship, on work CreekWell did, including work done under the Aqua Cat name. The two years run from the day of the job; for an older job, Neil takes a free look and quotes the repair flat. If a joint made here leaks, a fixture installed here fails to seat, or a repair done here comes undone inside two years, it gets put right at no charge. That is the whole promise and there is no form to fill in — you call, and it gets dealt with.

What it does not cover, stated plainly so nobody finds out the hard way:

• Pre-existing pipe, fittings or fixtures that were already failing, including galvanized line that gives out somewhere else after a repair upstream.
• Parts themselves. Parts you supplied carry their maker’s warranty, between you and the maker. Parts CreekWell supplied carry the maker’s or the supplier’s warranty to the owner, and it varies by part — from 30 days on a Pentair PFAS cartridge to 10 years on a mineral tank, and Moen’s lifetime limited warranty on the F9900; some makers publish none. Clack’s own valve warranty goes to the supplier, and the supplier gives you 5 years. Each package spec sheet lists the terms part by part.
• Freeze damage, ground movement, tree roots, water pressure problems from the utility, and anything else that happens to the plumbing rather than to the work.
• Normal wear — a cartridge or a washer reaching the end of its life is not a workmanship failure.
• Work someone else touched afterwards.

It is a one-person shop, so the warranty is worth what the person behind it is worth. CreekWell does not carry liability insurance or a contractor bond yet; both are being put in place with the contractor licenses, and this page will say so when they are.

To claim: call or text Neil, 928-228-5770. For a part you supplied, its maker.

What “not a licensed contractor” actually means

It is at the foot of every page because Arizona law requires it, and because it is a real constraint you should understand before hiring anyone.

Thirty-two years in the trade is experience, not a license. An Arizona contractor's license is a separate thing — a bond, ROC exams and ROC registration — and CreekWell does not hold one yet. Under Arizona’s small-jobs rule for work without a contractor license (the “handyman exemption”) that means any single project must come to under $1,000 in all, labor and materials together, and cannot need a building permit. CreekWell's own rule adds no natural gas or propane work at any price (gas work almost always needs a permit).

Those limits are why the service list looks the way it does, why the prices are published, and why you will sometimes be told on the phone that the job you have is somebody else's. That last one is not modesty. It is the law, or CreekWell's own gas rule, and it is better said before the drive out than after.