CreekWell Plumbing & Water Treatment LLC · 928-228-5770 · creekwellplumbing.com
Water coming through? Shut it off (steps below), then call Neil: a priority call is $250 flat, same day when he is free, Monday to Saturday, 7am to 7pm. Smell gas? Leave the house and call 911.
Quick steps to limit the damage. They are the same whoever you end up calling.
Close your main shut-off valve.
Sources for these steps: City of Phoenix plumbing tips, the San Francisco Public Utilities Commission and the Portland Water Bureau.
Smell gas? Skip everything else: get out of the house and call from outside (what to do). For water, once it is off, call or text Neil at 928-228-5770. If he cannot pick up, leave a message saying it is an emergency. If it cannot wait, call a licensed plumber who is taking emergency calls. Neil answers 928-228-5770 himself, Monday to Saturday, 7am to 7pm. There is no dispatcher and no crew.
Use towels, buckets, or a wet vacuum to contain spilled water. Move valuables away from wet areas, and take photos for your insurance as you go.
Turn on fans and open windows to increase air circulation. It helps prevent mold growth while you wait.
Avoid standing water, and do not use electrical appliances near wet areas. If the leak is near anything electrical, switch that area off at the breaker panel — without standing in water to do it. Sewage backing up? Stop using all water in the house immediately.
Leave the house first. Do not light a match, turn light switches on or off, use a phone, or do anything else that makes a spark near the smell, and do not try to work any valves yourself. From a safe place outside, call 911 and UniSource Energy Services’ 24-hour emergency line, 1-877-837-4968 (UniSource gas safety). On propane, call your propane company as well.
A carbon monoxide alarm going off? Get everyone outside to fresh air, then call 911 — the U.S. Consumer Product Safety Commission’s advice when carbon monoxide is suspected.
CreekWell does no gas work of any kind until its contractor licenses are issued.
Yes: call Neil first, 928-228-5770, Monday to Saturday, 7am to 7pm. Neil is one person, so if he is already on a job, or it is after hours, here is who else can help today:
A priority service call is $250 flat: on site the same day when Neil is free, the problem diagnosed, and any repair quoted flat and approved by you before it starts. Monday to Saturday, 7am to 7pm. Sundays and holidays when he is available, at the same rate — no after-hours upcharge.
Same day when Neil is free. He is one person, so if he is already on a job he tells you when he can get there. From Prescott that is typically 30–90 minutes: about 30 minutes to most Prescott and Prescott Valley addresses, 45–90 minutes to Chino Valley, Dewey-Humboldt, Mayer, Paulden, Sedona, Cottonwood and Cordes Lakes; the far corners of the county — Ash Fork, Seligman, Bagdad, Yarnell, Congress and Black Canyon City — are scheduled as planned visits rather than same-day calls.
Neil Staiger, 32 years in the Arizona plumbing trade. The person who answers the phone is the person who comes out and does the work.
Monday through Saturday, 7am–7pm. Outside those hours, leave a message or send a text, and it is picked up in the morning; work outside them, when Neil is available, is at the same rate.
| Service | Flat rate | What it covers |
|---|---|---|
| Priority service call | $250 | A same-day visit when Neil is free, and the problem diagnosed on site. Any repair is quoted flat and approved by you before it starts. |
| Slab leak detection | $450 | Meter test, pressure isolation and electronic detection equipment to find the leak. No exploratory jackhammering. |
| Clogged drain cleared | $179 | Branch drains — sink, tub, shower, laundry — up to 2-inch pipe and 75 feet, through an accessible cleanout. $179 flat drain clearing. |
| Toilet stoppage cleared | $179 | Cleared with a closet auger and flush-tested before Neil leaves. |
Main-line cabling, the sewer camera and hydro jetting are not offered yet. Every price here comes from the published price list.
What each one needs first, and what CreekWell can do about it.
Broken or burst pipes can flood a room and do major water damage in minutes. Shut the main off first (step 1). Neil finds the rupture and repairs or replaces the damaged section, quoted flat before he starts, if it comes to under $1,000 and needs no permit; a larger repair waits for the licenses.
Frozen but not burst yet? Keep the faucet open, and never thaw a pipe with a blowtorch, kerosene or propane heater, charcoal stove or any other open flame. If you cannot find or reach the frozen spot, call a licensed plumber (American Red Cross).
A hydronic boiler that stops heating: boiler repair.
Leaks in pipes beneath your home’s foundation can cause foundation damage and mold. Slab leak detection is $450 flat — equipment pinpoints the leak, no exploratory jackhammering — and the repair options come with prices before anything starts.
Leak repairNo hot water is more than an inconvenience. If the tank itself is leaking (not a fitting), it is finished and needs replacing: shut the water off, and switch an electric heater off at its breaker. Repairs short of replacement — valves, elements, thermostats, tankless descaling at $250 — can be booked now. Replacement is $1,490–$1,790 flat, depending on the type.
Replacement is not bookable yet. It needs a building permit, so it waits for CreekWell’s contractor licenses.
Until its Arizona contractor licenses are issued, CreekWell takes only jobs that come to under $1,000 in all and need no permit and no gas. The price is published so you can plan and compare; it is not an offer, a quote or a bid. What the licenses change
Sewage backing up into your home is unsanitary and dangerous: stop using all water in the house. Branch-line stoppages are $179 flat. Main-line cabling, the sewer camera and hydro jetting are not offered yet, so if it sounds like the main line, Neil will say so on the phone. In Prescott Valley a backup into a tub or shower may be the Town’s sewer main: 928-759-9062.
Gas smell or hissing sounds demand immediate attention. Leave the house, then call 911 and UniSource at 1-877-837-4968 from outside — the full steps. Gas line repair is gas work, which CreekWell cannot take on until its contractor licenses are issued.
A broken or blocked toilet is unpleasant and urgent. Close the valve on the water line to the toilet (clockwise) to stop it filling. A toilet stoppage cleared is $179 flat, and a running or leaking toilet repaired is $250 flat.
Priority calls are taken across Yavapai County, including:
Yes, for repairs and emergencies under $1,000.
Call or text 928-228-5770, Monday to Saturday, 7am to 7pm; a priority call gets a same-day visit when Neil is free. Whole-house systems wait for the contractor licenses (what the licenses change).
No.
Not this week, and not until CreekWell’s contractor licenses are issued — a replacement needs a building permit, and a gas heater also involves the gas connection.
If the tank itself is leaking (not a fitting), the tank is finished. Shut the water off at the main, switch an electric heater off at its breaker, and call a licensed plumber who is taking emergency calls. Once CreekWell is licensed, most replacements are done in a day, usually 2 to 4 hours from arrival to hot water (the water heater page), including the sediment trap, removal of the old unit and haul-away, at a flat $1,490–$1,790 depending on the type; a code-required expansion tank is priced up front ($325 on the price list).
Yes, the same day when Neil is free.
A priority call gets a same-day visit when Neil is free. From Prescott it is about 30 minutes to most Prescott and Prescott Valley addresses during business hours, 45–90 minutes to Chino Valley, Dewey-Humboldt, Mayer, Paulden, Sedona, Cottonwood and Cordes Lakes; the far corners of the county — Ash Fork, Seligman, Bagdad, Yarnell, Congress and Black Canyon City — are scheduled as planned visits rather than same-day calls. He is one person, so if he is on another job he will tell you so on the phone rather than pad or shave the time.
Yes — Prescott Valley is a primary service area.
A priority call to a Prescott Valley address (86314) typically arrives in about 30 minutes when Neil is free, and to Dewey (86327) in 45–90 minutes. The same emergencies are handled there as in Prescott: burst pipes, slab leaks, sewer backups, water heater failures and frozen pipe damage. A gas leak is a 911 and gas-company call first, in Prescott Valley or anywhere. For water in the street, no water at all or a sewer main, the Town’s 24-hour line is 928-759-9062.
Three steps, in order: shut off the main water valve, kill the breaker if the leak is near anything electrical, then move valuables, towel out standing water and take photos for insurance.
The main valve is where the line comes into the house, not at the meter — the details are at the top of this page. For a gas leak: don’t flip any switches, get out of the house, and call 911 and the gas company from outside. For a sewer backup: stop using all water in the house immediately.
priority service call $250, slab leak detection $450, clogged drain or toilet stoppage $179, and water heater replacement $1,490–$1,790 (a reference price: replacement waits for the contractor licenses).
Diagnostics are free during business hours — no service-call fee, no obligation — and the priority call is for when it cannot wait. Every repair is quoted flat and approved by you before it starts. There is no extra charge for evenings, Sundays or holidays when Neil is available. The water heater replacement price waits on the contractor licenses.
If water can damage your home in the next hour, it is an emergency.
That means an actively leaking pipe causing damage, no water in the whole house, a sewer line backing up into the home, the smell of gas near a water heater or gas appliance, a slab leak causing wet floors, a failed water heater that is leaking, or a sump pump failure during heavy rain. The smell of gas is a 911 call first. For the water emergencies, call or text Neil at 928-228-5770. If he cannot pick up, leave a message saying it is an emergency. If it cannot wait, call a licensed plumber who is taking emergency calls.
Yes: Monday to Saturday, 7am to 7pm.
Priority calls are for situations where waiting would cause damage — active flooding, no water at all, sewage backing up. Routine repairs such as slow drains and leaky faucets are scheduled for the next open day. Outside those hours, leave a message or send a text, and it is picked up in the morning; work outside them, when Neil is available, is at the same rate, with no after-hours charge. To book, call or text 928-228-5770.
Yes — for water emergencies, not gas.
CreekWell is Neil Staiger, based in Prescott, 32 years in the trade. He answers the phone himself and does the work himself. He takes priority calls across Prescott, Prescott Valley, Chino Valley, Dewey-Humboldt and Mayer, Monday to Saturday 7am–7pm, typically arriving in 30–90 minutes when he is free. Gas leaks are a 911 and gas-company call.
Monday to Saturday, 7am to 7pm. Neil answers his own phone and calls requests back in the order they came in.
