Aqua Cat is now CreekWell. Aqua Cat’s old number, 480-228-8282, still reaches Neil. Booking repairs and emergencies under $1,000 now. Whole-house systems wait for the contractor licenses. Request a visit

Online booking

Book a day online

One job a day, done by the owner. Pick a day for a service visit, or schedule a reverse osmosis install with half down. Neil calls or texts the day before with an arrival window.

The rules

How booking works

  • One job a day. When a day is taken it disappears from the calendar. You are never double-booked and neither is Neil.
  • Service visits go up to five business days out. Monday to Friday count; Saturdays are bookable but do not count toward the five.
  • Reverse osmosis installs are scheduled at least a week out, half paid at booking. The week is for ordering the system and collecting it in Phoenix. Nothing is charged until you pick a day.
  • The price is the published flat rate. Booking online does not change it either way, and there is no trip fee anywhere in Yavapai County.
Two ways to book

Pick what you need

No payment online

Service visit

Sink, tub, shower, laundry and toilet clogs ($179 flat), faucets, toilets and shower valves, leak detection and repair, water heater service and tankless descaling ($250 flat). Anything that needs eyes on it first. The $185 water test is not a visit: you order it from SimpleLab at its price, and Neil reads the report with you free.

up to 5 business days out · pay on the day at the published rate

Half down

Reverse osmosis install

Under-sink drinking water system, installed, with a faucet hole if your sink or counter needs one (drilling granite, quartz or stainless is $50), so there is usually nothing to look at first. It can be booked now if your water is inside its limits (on a well, iron up to 0.3 ppm, manganese up to 0.1 ppm and arsenic V up to 300 ppb) and the job needs no permit; above those, the treatment ahead of it waits for the licenses, and the RO with it. A 6-stage that needs a new hole in granite, quartz or stainless goes over $1,000, so it waits too. Choose the system, pay half now, pay the rest on the day.

5-stage $829 ($414.50 now) · 6-stage alkaline $999 ($499.50 now)

To book an install, call Neil. He takes the half-down deposit and picks the day with you.

Whole-house softeners, conditioners and filtration are not bookable online. They run past the $1,000 limit that applies to an unlicensed person in Arizona and are priced on the pricing page for reference only.

Plain terms

Deposits and cancellations

The deposit on a reverse osmosis install is half the flat rate. It pays for the system, which is ordered for you the day you book and collected in Phoenix that week.

If you sign for an install at your home, the FTC’s Cooling-Off Rule generally gives you three business days to cancel for a full refund. After that, what happens to the deposit (for example, a system already ordered for you) is written on the estimate before you sign, and the install day can be moved.

No card is taken on this website; pay Neil on the day. Every estimate, receipt and invoice is issued by CreekWell Plumbing & Water Treatment LLC.

Questions

Questions people ask Neil

Can you come out right now?

Yes, for repairs and emergencies under $1,000.

Call or text 928-228-5770, Monday to Saturday, 7am to 7pm; a priority call gets a same-day visit when Neil is free. Whole-house systems wait for the contractor licenses (what the licenses change).

What happens after I book?

You get a confirmation by email straight away, and Neil calls or texts the day before with an arrival window.

The calendar entry shows the whole working day, 7am to 7pm, because the day is yours — nobody else is booked. The actual arrival time is agreed the day before. If a day passes after booking and you have heard nothing, something went wrong: call or text 928-228-5770.

Why can I only book five business days ahead?

Because a one-person shop cannot promise a Tuesday three weeks from now and mean it.

After that, the calendar always shows the next five business days. If the day you want is not showing yet, it will appear as the window rolls forward, or you can call and Neil will pencil it in by hand.

Why is the reverse osmosis install a week out?

The system is ordered when you book and collected from the distributor in Phoenix.

That trip happens once a week. Paying half at booking is what lets the order go in the same day; the balance is paid when the system is installed and running.

Do I need a home visit before a reverse osmosis install?

No, if your water is inside the system’s limits and the job needs no permit.

On a well that means iron up to 0.3 ppm, manganese up to 0.1 ppm and arsenic V up to 300 ppb; your lab report shows them; if a job turns out to need a permit, you are told before any work starts. The price includes a faucet hole; drilling granite, quartz or stainless is a $50 line, which takes the 6-stage over $1,000, so a 6-stage on a granite, quartz or stainless counter with no spare hole waits until the contractor licenses are issued.

If your sink base has anything unusual — no cabinet, a farmhouse sink with no deck, a stone counter that cannot be drilled — say so in the booking notes and Neil will call before the day.

Is CreekWell a licensed contractor?

No. CreekWell is not a licensed contractor.

Until its contractor licenses are issued, CreekWell takes only jobs under $1,000 in all, labor and parts together, that need no building permit and no gas work. Every job on this page is inside that limit, except a 6-stage RO that needs a new hole in granite, quartz or stainless, which waits for the licenses. CreekWell is adding Arizona contractor licenses.

Book now

Call Neil, or request a visit

Monday to Saturday, 7am to 7pm. Neil answers his own phone and calls requests back in the order they came in.

Call Neil 928-228-5770 Request a visit